Vantara Group Ltd

Last updated: 21 February 2026

These terms apply to all services provided by Vantara Group Ltd (“we”, “us”, “our”).

1. Services

Vantara Group Ltd provides property maintenance and repair services through a network of approved subcontractors.

Works may include but are not limited to:

Plumbing

Electrical

Roofing

General repairs

Maintenance works

All works are subject to availability and acceptance.

2. Quotes & Pricing

Quotes provided are based on the information available at the time.

Additional costs may apply if:

Further issues are discovered

Access is restricted

Materials or time increase

Any additional works will be quoted or agreed before proceeding where possible.

3. Payment Terms

Payment terms will be agreed at the time of booking.

Unless otherwise agreed:

Payment is due within 14 days of invoice

Late payments may incur charges

We reserve the right to suspend services for overdue accounts

4. Access to Property

Clients must ensure safe and suitable access to the property.

We are not responsible for delays caused by:

No access

Unsafe conditions

Tenant refusal

5. Subcontractors

Works may be carried out by vetted subcontractors acting on behalf of Vantara Group Ltd.

We ensure contractors are suitably qualified and insured where required.

6. Liability

We will carry out works with reasonable skill and care.

We are not liable for:

Pre-existing faults

Hidden defects

Consequential losses

Delays outside our control

Liability is limited to the value of the works carried out.

7. Cancellations

Appointments may be cancelled with reasonable notice.

Late cancellations or missed access may incur a call-out charge.

8. Emergency Works

Where urgent works are required to make a property safe, we may proceed without prior written approval if contact cannot be made.

9. Complaints

If you are unhappy with any works, please contact us within 7 days.

We will review and aim to resolve issues promptly.

Email: info@vantaragroup.co.uk
Phone: 01245 202276

10. Governing Law

These terms are governed by the laws of England and Wales.